At BrassBerry, each piece is made with love, care, and a sprinkle of magic. ✨ Because our jewelry is crafted with special materials and personal energy, we generally do not accept returns or exchanges.

However, if your order arrives defective or damaged, we're here to help:

1. 🎬 Unboxing video is a must – Please record an opening video from the moment you unseal your package. This helps us verify any issues.

2. 🍓 Only defective items qualify – Returns will be accepted only in case of damage/defect.

3. 💳 Store credit – Once approved, you'll receive store credit (no cash refunds) to shop with us again.

4. 📦 Shipping back – The customer is responsible for safely shipping the product back to us.

We believe every BrassBerry jewel is meant to find its right match, so thank you for understanding our care-first policy.